Refund Policy

1. Satisfaction Guarantee

PiratSwap offers a 100% satisfaction guarantee on all our services and products. If you're not completely satisfied with the quality, performance, or condition of any service or product, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, defective, or otherwise not up to our quality standards upon delivery
• Service Performance: Services that do not meet the agreed-upon specifications or industry standards
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in inconvenience or other issues
• General Dissatisfaction: If you are unhappy with a product or service for any reasonable cause

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for product quality issues, missing items, or incorrect items
• 48 hours of service completion for service quality issues
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your products and evaluate services as soon as possible after delivery or completion to ensure timely reporting of any issues.

4. How to Request a Refund

For hardware products, we may require you to return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Methods and Processing Time

Refunds will be issued using the same payment method used for the purchase:

• Credit/Debit Card Payments: Refunded to the original card (processing time: 5-10 business days)
• Bank Transfers: Refunded to the original bank account (processing time: 5-7 business days)
• PayPal: Refunded to your PayPal account (processing time: 3-5 business days)

Please note that while we process refunds promptly, the actual time for the refund to appear in your account depends on your financial institution and is beyond our control.

6. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Custom-Built Systems: PCs built to custom specifications, unless they fail to meet the agreed specifications
• Software and Digital Products: After download or activation
• Services Already Performed: Labor costs for services that have been completed according to specifications
• Special Order Items: Products specially ordered for you that are not part of our regular inventory
• Clearance Items: Products marked as "final sale" or "clearance"

However, even for these items, we may offer partial refunds or store credit at our discretion if there are legitimate quality or performance issues.

7. Warranty Claims vs. Refunds

For hardware products that develop issues after the refund eligibility period:

• Most hardware components come with manufacturer warranties (typically 1-3 years)
• We will assist you in processing warranty claims with manufacturers
• Warranty service typically involves repair or replacement rather than refund
• Our services come with a 30-day workmanship guarantee

Please see our Warranty Policy for more details on warranty coverage and procedures.

8. Cancellation Policy

8.1 Order Cancellation

You may cancel an order for products before shipment or services before work begins without penalty. To cancel an order, please contact our customer service team as soon as possible.

8.2 Service Appointment Cancellation

For scheduled service appointments:

• More than 24 hours notice: Full refund of any deposits
• Less than 24 hours notice: 50% of the deposit may be retained as a cancellation fee
• No-show: Full deposit may be forfeited

We understand that emergencies happen, and we may waive cancellation fees in exceptional circumstances at our discretion.

9. Partial Refunds

In some cases, we may offer partial refunds:

• When only part of an order is affected by quality issues
• When services were partially completed before cancellation
• When products have been used or damaged after delivery but still have legitimate quality issues
• When returns are made outside the standard refund timeframe but within a reasonable period

The amount of a partial refund will be determined based on the specific circumstances of each case.

10. Refund Disputes

If you disagree with our refund decision:

1. Contact our customer service team to explain your concerns
2. Provide any additional information or documentation that supports your case
3. Request escalation to a supervisor if needed

We strive to resolve all disputes fairly and to our customers' satisfaction. If we cannot reach a mutually acceptable resolution, you may have rights to pursue the matter through consumer protection agencies or alternative dispute resolution.

11. Contact Information

If you have any questions about our Refund Policy, please contact us at: